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Refund & Exchange Policy

At DeBacker’s, we’re committed to ensuring you’re completely happy with your purchase. If for any reason you're not, our simple and hassle-free return and exchange process is here to help!

Exchanges & Returns:

• You can return or exchange your items within 14 days of receiving your order.
• Make sure to have your order or receipt number handy for quick and easy processing.

Exchange Policy:

• For exchanges, a shipping fee will apply, which the customer is responsible for.

Return Process:

• Once your return is received, our quality team will inspect the product within 3-5 days.
• Depending on the inspection:
  • If the product is in good condition and the issue was due to misuse or the Hang Tag isn't attached , we’ll return the item to you.
  • If there’s a material or manufacturing defect, you’ll receive a full refund via Bank Swift or Vodafone Cash.

Easy Returns & Full Refunds:

• No return fees apply for defective products.
• Return your item in its original condition within 14 days for a full refund.

How to Contact Us:

• Our friendly customer service team is ready to help! Reach us by phone or email with your return or exchange details. Our team will get back to you with a form to fill with the needed information.

Important Notes:

• Shipping costs for returns or exchanges are the customer’s responsibility.
• Accessories & Tuxedos are not eligible for returns or exchanges.

Return & Exchange Eligibility:

• Products must be unused and with tags intact (including the Hang Tag) to qualify for return or exchange.

Refund Process:

• Once we approve your request, we’ll process your refund within 10  working days.
•  For partial returns, we’ll refund only the returned items.