سياسة الاسترجاع

Exchange or Return of any product must be done with 14 days

All Exchanges and Returns must be made by order number or receipt number

Exchange policy:

In case of requesting an exchange:

 

Shipping and handling fee will be charged on the client.

 

Return steps:

In case of any Returns the following steps will be followed:

 

First the product will be checked by our product quality team within 3 to 5 days from the day we received it

After being checked one of the following action will be taken:

If the product doesn’t have any material or manufactured defects and the mentioned problem was due to misuse, the product will be returned to the client.

If the product is proven defected due to material or manufacture, the full product value will be returned to our client though Bank Swift or Vodafone cash.

 

 

Return Policy:

Return within 14 days    Easy Return and Easy Cash Back Full Product Value Return

Any Return must be done within 14 days               No Return Fees are applied          Product will be returned in full value in case of material or manufactured defects

How to contact us for Exchange or Return:

Client should contact our customer service agents through the phone numbers listed on the web site

An E-mail should be sent to our operation department including details about the required Exchange and Return

Client will be contacted within 2 to 5 business days

Please Note that the Customer will bear the Shipping Cost of Return or Exchange of the Products or Order.

        

 

Products that can’t be exchanged or returned:

All Items listed under Accessories.

 

 

 

Return or Exchange

The right of Return or Exchange is valid for 14 days for Local Shipments & International Shipment. This period is calculated from the date you receive the product(s). For the right of Exchange or return to apply, the products in your order must be returned in the same condition in which they were received. This means that you must not have used the products to a greater extent than required to check the size, fit, etc.

 

Please Note that the Customer will bear the Shipping Cost of Return or Exchange of the Products or Order.

 

Exchange

 

Once DeBacker's Receives your Return, DeBacker's  will refund what you have paid within 14 days. If you return fewer products than what you originally ordered, British House will refund the cost of only the product(s) you return.